FAQ - The Answer Store

What ingredients does THE ANSWER use in its products?

Our ingredients include Alcohol, Aqua, Backhousia citriodora Hydrosol, Backhousia citriodora Leaf Oil, Mentha arvensis Leaf Oil, Mentha australis Leaf Extract, Sodium Hyaluronate, Xylitylglucoside, Anhydroxylitol, Xylitol, Glycerin, Carbomer, Triethanolamine.

What is the shipping cost at THE ANSWER?

Free Shipping on orders above $99. Flat 10$ shipping cost for all others. Australia wide. Read More

Do you ship outside the Australia

Right now, we are shipping our awesome products to Australia only.

What if I got my order and I don’t love it

While we hope that you love your purchase. If you change your mind about, you are welcome to return the product.

Refund: If returned within 30 days of purchase in new, unused, re-saleable condition.
Exchange/store credit: If returned within 90 days of purchase - opened or unwrapped.

To be able to return or exchange a product, you must provide a valid proof of purchase. Read More

What methods of payment does THE ANSWER accept?

We accept all major credit cards and Paypal.

How should I store The Answer products?

We use as little preservatives as possible, so keeping our products in a cool place, away from direct sunlight will help extend their shelf-life.

Do you test your products on animals?

No way. We love animals and would never test our products on them. We sample The Answer products on (lucky) humans only.

What are the best hand sanitizers?

The best hand sanitisers are the ones that contain 70% ethyl alcohol and thus are 99.9% effective in killing germs to help protect your hands.

Does Hand Sanitizer kill germs?

Yes hand sanitisers that contain 70% ethyl alcohol are 99.9% effective in killing germs to help protect your hands.

Why is 70% alcohol a better disinfect than 95% alcohol?

Isopropyl alcohol, particularly in solutions between 60% and 90% alcohol with 10 – 40% purified water, is rapidly antimicrobial against bacteria, fungi, and viruses. Once alcohol concentrations drop below 50%, usefulness for disinfection drops sharply. Notably, higher concentrations of alcohol don’t generate more desirable bactericidal, virucidal, or fungicidal properties.

I couldn’t find the answer for what I’m looking for. Who can I talk to?

We’re here for you. If you have any other questions regarding our products, shipping, payment or if you just want to say hello, write us at hello@theanswer.store. We’d love to hear from you.